How we protect and use the information connected to your account
Last updated: August 14, 2026
This Privacy Policy explains how we collect and use personal information when you visit our site, create an account, verify your identity, use the cashier, play casino games, place sports bets, contact support or set account controls. It also explains the circumstances in which information is shared, how long records are retained and how to exercise available privacy rights.
Who controls your personal information
Uno Digital Media B.V., registration number 157147, operates BetOnRed and acts as the controller of personal information processed for the service. Current corporate and regulatory details are maintained in our Terms and Conditions.
Information we collect
| Data category | Examples |
|---|---|
| Identity and profile | Name, date of birth, address, country, email, mobile number |
| Verification | Identity document, proof of address, payment ownership, source of funds |
| Financial | Deposit and withdrawal records, method, currency, status, transaction reference |
| Gaming and betting | Game sessions, stakes, wins, losses, bet slips, bonus use |
| Technical | IP address, device, browser, operating system, login and security events |
| Communications | Live chat, email, complaint, preference and support history |
Why we use personal information
We process information to create and administer accounts, provide games and betting services, process payments, confirm identity and age, prevent fraud and money laundering, comply with legal duties, enforce terms, protect account security, provide support, manage responsible-play controls and improve service performance. Marketing is sent according to your preferences and applicable consent or legitimate-interest requirements.
Legal bases for processing
- Performance of the contract when we provide the account, cashier, games, sportsbook and support.
- Legal obligation for age, identity, AML, record-keeping and regulatory checks.
- Legitimate interests in fraud prevention, security, service analytics and claim defence.
- Consent for specific marketing, cookies or optional processing where required.
- Protection of vital interests or substantial public interest where the law permits it.
Cookies and similar technology
Essential cookies maintain login, account security, language, cashier state and session continuity. Analytics cookies help us understand performance and navigation. Preference and marketing technologies remember choices and measure campaigns where permitted. You can adjust non-essential categories through the cookie controls and browser settings; essential cookies are needed for core account functions.
When information is shared
We share information only where necessary with payment processors, game and sportsbook suppliers, identity-verification and fraud-prevention providers, hosting and security vendors, customer-support systems, professional advisers, group companies and competent authorities. Providers receive only the information needed for their role and must apply contractual security and confidentiality obligations.
International transfers
A provider can process information outside your country. Where data-protection law requires safeguards, we use recognised transfer mechanisms, contractual clauses and supplementary technical or organisational measures.
Retention and deletion
We retain account, transaction, verification, gaming, betting and communication records for the periods required by gambling, AML, tax, accounting, fraud-prevention and limitation laws. Closing an account does not immediately erase records that must be retained. When a retention purpose ends, information is deleted, anonymised or securely isolated.
Security controls
We use encrypted connections, access controls, monitoring, supplier review, account authentication and incident procedures. No internet service can eliminate every risk. Protect your credentials, use a unique password and report unfamiliar activity immediately.
Your privacy rights
Depending on the law that applies, you may request access, correction, deletion, restriction, portability or objection, and may withdraw consent. We may need to verify identity before completing a request. Some rights are limited where records must be retained for legal, security or claim purposes.
Marketing preferences
You can change email, SMS and push preferences in the account or use the unsubscribe control in a message. Responsible-play exclusion takes priority over ordinary marketing preferences, and promotional contact is suppressed according to the applicable account status.
Children and age verification
Our services are for adults who meet the minimum legal gambling age. We verify age and identity and close accounts identified as belonging to minors. Parents and guardians should use device and payment controls to prevent underage access.
Privacy requests and complaints
Send a privacy request through the support channel shown in your account and state the right you wish to exercise. If you remain dissatisfied, you may contact the data-protection authority responsible for your location.
Policy changes
We update this policy when legal requirements, suppliers or processing activities change. Material changes may also be communicated through the account or registered email. The date at the top identifies the current publication.